Support: Email FAQ

Technical Support: Email Questions

E-mail is likely the most regularly used tool for our customers.  Your e-mail setup process can be simple and straight-forward in most cases, if you simply know the right settings and where to look.  Here are a few of the common questions our customers encounter with their e-mail services.

General Email Set Up and Use

• How do I manage my e-mail accounts in cPanel?
• What is my POP/incoming mail server?
• What is my SMTP/outgoing mail server?
• Where do I find my e-mail settings, such as for the incoming/outgoing server?
• How do I setup email on my iPad?
• How do I setup email on my iPhone?
• How do I setup email on my Android device?
• What is the difference between POP email accounts, email forwarders, and autoresponders?
• How do I set up an email address like joe@mydomain.com?
• How do I add/delete/edit a forwarder?
• How can I send out emails to my customers from a web browser or when I am away from the office?
• What is the User ID or “user name” of my email account?
• I lost my email password! How can I get a new password?
• How can I read the emails that customers send to my autoresponder?
• How can two different people automatically receive copies of email sent to the same address?
• How do I set up a mailing list?
• Can I receive large files by email?
• Where did the emails go? Checking the status of messages using Track Delivery.
• Why do I receive an error in my email program that “host cannot be found” when trying to check my new email accounts?
• When I try to send email I get the error “553, that domain is not in my list of rcpt hosts”.
• Why did my email bounce back with an error that my website has exceeded the max defers and failures per hour?
• What can WEBii do to help me prevent receiving spam?
• Can I use another email provider like Office 365 or Google Business Gmail services if I am hosting my website with WEBii?

Webmail

• How do I log into my Web Mail?
• Can I get web mail with my Startup Plan account?
• How do I access web mail? Can I access it away from home?
• If I am traveling and using web mail, can I send out email from my domain name?
• If I send out emails from WEBii’s web mail feature, will my customer know I am sending it from WEBii?
• I have many different web site accounts with your service. Can I log into the same web mail url to check mail for all of my accounts?
• When I log in to my email account through web mail, why do I get an error saying “Log in failed”?
• Why doesn’t my signature appear on every message that I compose?
• I accidentally deleted an email message and I didn’t mean to! Can I still retrieve it?
• What is the maximum size that an attachment can be when using web mail?
• How do I set up a new email account for use in web mail?
• Why don’t I ever get any new messages in my “Inbox”?
• How do I save a copy of all the messages I send to people through web mail?
• I received new messages in my email program at work, but there were no emails in my account when I checked it through Web Mail later on. Why can’t I get those emails in Web Mail?
• Will Web Mail automatically log me out after a certain time?

Website Email Forms

• How do I set up email forms on my website?
• Why does my confirmation page fail when submitting my email form?