About Standard Support
Yes. Customers can send an email to support@webii.net with questions or concerns about their website hosting account. We guarantee a response to your emails within no later than 24 hours, and our record shows that our average response time is often within minutes. If we cannot offer a solution to a concern within a reasonable timeframe, we will escalate the issue and keep you informed.
About Emergency Server Support
*Please note that urgent tech support calls are reserved only for server downtime. Emergency network engineers cannot assist with other minor issues or instructions.
For emergency situations in which you believe the server is down and completely unreachable, you may contact our Technical Support phone line and leave an “urgent” message. A staff technician will be alerted.
About Web Development Support
If you are a customer using WEBii’s professional web development team to build your website, additional maintenance options may be available to you. Contact your project coordinator to discuss website maintenance support.