Though it is a useful resource, if you don’t know how to configure your email settings on your Ipad or Iphone, then that leaves you without a very valuable weapon in your business arsenal.

Fortunately for you,  WEBii offer both video and screen shot tutorials for how to configure your Idevices to receive emails from your WEBii email accounts.

You can check out our Ipad tutorial video, as well as our other webtutorials by clicking here.

Our support page also offers screen shots to go along with the video tutorial and you can view them here.

We hope that this helps, and if you need further assistance, we are always happy to help.

As a web hosting company, our tech support staff has had a fair share of calls about all sorts of IT problems outside of our control – but we understand.  A good business owner just needs good information, and they need a good network of people to rely on for various issues that challenge them.   You can’t expect the owner of a restaurant to learn the ins and outs of server technology.

What a Web Host Is Responsible For

Your web host is providing you with server space and resources to store your website and allow it to be accessible via the Internet.  On a typical shared web hosting plan, your website is hosted on a server along with several other websites, and you are sharing resources with those other customers.  Your web host’s staff monitor the health of their server and network, and you save money by not needing to purchase a sophisticated data center and servers, and by not needing to hire an IT manager to maintain that server.

If there is a problem with the server or network that your web host operates, you will contact them for support.

What a Web Developer Is Responsible For

Your web developer is the web design/programming professional who built your website.  They can help you to maintain features in the website, and troubleshoot problems with coding errors.  In some cases, they team up with other graphic designers, database programmers, or marketing professionals to turn around your complete website project.

If there is a coding error with your website or its back-end software, you should usually talk to your web developer.

When a Website is Hacked

There are 2 ways that a “hacker” or their abusive program can possibly compromise your website:

1. They could get in through a vulnerability in your website’s code.

2. They could get in through a vulnerability/infection on the server where your website is hosted.

In our experience over the last 15 years, number 1 is the most common.  Number 2 tends to be more likely for servers running Windows, since so many viruses and malware issues target the Windows platform (WEBii uses mostly Unix servers).  They are also more likely to happen to a web host who does not have a good security protocol in place, such as the reliable intrusion detection systems and firewalls at WEBii.

If your website breaks because of a problem with the software you are using or a coding error, you should consult your webmaster or web developer first to troubleshoot the issue.  They will be more familiar with the make-up of your website and where to look for causes and solutions.

If your web host’s server has been compromised by an infection, it would then be their responsibility to investigate and resolve that.

Local IT Problems

Sometimes issues can also happen to your local computer systems, email programs, and related software at your office.  We may help you to troubleshoot an email issue and realize that something has disturbed your actual email program on that computer, rather than our email server.  When you do not have a full time IT manager to rely on at your office, it is a great idea to hire a professional Managed IT Services company.  These firms usually handle everything from streamlining your office network to cleaning up viruses on your computers and troubleshooting computer problems.

Beyond the Basics

There are even more special scenarios we have dealt with that can throw an extra wrench in a technical question.  But your peace of mind comes in knowing that it is possible to solve your tech problems, when you establish a solid network of professionals in a variety of technical areas.

But what if someone clicks on the Facebook link on your website and they are met with nothing but a login page?  They can’t peek inside the Wall a bit and check you out a little first? This is a common problem created by permission settings in your Facebook account.

Here’s what to do:

Login to your administrative Facebook account (the personal account of one of the admins) and visit your Facebook Page.

Click the Edit Page button on the right.

Under Manage Permissions, there is an option for Countries.  People often enter their home country or their customer’s countries in this box, but that will cause problems.  If someone is not currently logged into Facebook, Facebook does not have an immediate way to identify their country so it will force them to login first before they are allowed to view your Page.  Remove any countries listed here, and just leave the Countries box blank.  (Unless you do want to restrict certain countries from seeing your Page at all.)

With that setting adjusted, your Facebook page will be viewable publicly, even to visitors who are not yet logged into Facebook.  They will be prompted to login when they decide to “like” your page.

Find WEBii on Facebook too! Become one of our special fans.

Styling this link is quite easy with a little CSS.

Add the following style class to your stylesheet (in your theme):

.cart .totals .checkout-types li {/*my awesome styles go in here*/ }

In one Magento Setup, I created a graphic button background similar to that “big orange checkout button” and included it in this style class.  (Of course you would only want to do this if you are not using one-page checkout, because then you just have 2 duplicate looking buttons on top of each other.) If preferred, you can include the text label on your button graphic and disguise the default text label (which is quite long) with your CSS.

A simple dress-up without modifying any core Magento files.

Magento is one of the many feature-rich shopping cart softwares that WEBii works with to develop customized e-commerce websites for small and medium-sized businesses.  Learn more about our e-commerce services.

But wait – do not click on that link.

Yes, this is yet another disappointing scam email.  It’s not really from Twitter.  It’s not really a nice message about how amazing your tweets are.  It’s someone who wants you to click on a link to spur some type of negative consequence.

For safety, delete the suspicious “Twitter” email notice, and just visit your Twitter page directly in a web browser.  If you truly have messages and re-tweets waiting for you, they will be there.

I have seen a lot of these types of notices received by our customers, boldly urging the owner of a .com domain about the “pending purchase” of a similar domain with another country’s extension – such as “mycompanyname.cn” (a China extension).  The verbiage is a bit sneaky, sounding as if someone is just on the edge of buying your domain if you don’t do something quick!

Be wary of these – they are scams.  Most likely, no one is on the verge of buying your domain name.  In fact, you probably have no interest in owning a domain name that is located in another country where you may not even do any business. A couple of my customers did attempt to reply to the message asking for more information, only to receive a more urgent and stern reply (in a threatening tone).  My recommendation is to ignore the email and delete it.

In most cases, your web hosting or email hosting provider will never ask you to open a file to deal with any sort of technical support issue.  If you are unsure, simply pick up the phone and call your tech support team, or email them directly in a fresh email message (not a reply to or forward of that suspicious message).  If you enjoy WEBii.net service, these emails are absolutely NOT from us – we will never ask you to open a file to address anything with your email services.

This is a recycled tactic used by hackers and spammers to gain some sort of control over your computer or your information.  The file is most likely a malicious software.  The message may even say it is “from” your own website domain.

A good rule of thumb is to only open attachments that you are expecting from parties that you know.

Instead of including your javascript directly on the web page, link to it as a source.

In the head of the page, create the script tag, but instead of including the script code within the container of the script tags, link to an external javascript file.  For best organization, store your javascript file in a /js folder (or /scripts or something similar).  Your linked tag will appear in this format:

<script language=”javascript” src=”js/filename.js” /></script>

Now, as your page code is read, this is referenced on one line and the search engines (or other resources) do not need to wade through a long javascript to get to the important meat of your website – the content.

There are many, many different things that can cause a connection error between between you and your website. Just because you can’t load your website, it doesn’t mean that your web hosting server is actually down.

If your web browser is displaying a connection error, try these things before calling your web hosting company:

1) Try connecting to a different website, and refreshing the page.

If you can load the other website correctly, skip to step 2. If not, you have a general internet connection issue, and should contact your internet service provider.

2) Check your domain name registration: www.whois.net

If your WHOIS record shows that your domain name registration is expired, you simply need to renew your registration with your Domain Name registrar, and your website will be back up shortly. If your domain name registration is NOT expired, skip to step 3.

3) Try connecting using your website’s IP address.

If it works, something is wrong with the DNS for your website. You will need to contact your Web Host and let them know that your Domain Name is not resolving correctly.

If you still cannot connect to your website, even using the IP address, you might be blocked by your hosting company’s firewall, and you will need to contact them.

The best way to tell if your website is actually down, or if your issue is specific to your network, computer, or web browser, is to have someone that is connected to the internet from a different network attempt to visit your website. If no one is available, you can visit your website via a proxy server. Connecting to your website via a proxy website will simulate connecting from a network outside your own.

Here is a link to a popular free proxy site:
www.megaproxy.com

If someone from a different network can connect to your website, then your website is functional, but there is a connection issue caused by either your network, computer, or browser. Your hosting company’s firewall might be preventing your computer from accessing their servers as well, so you should give them a quick call and let them know what is going on.

You will need to do 3 things to make a website and publish it online: Create your Website Files, Purchase Web Hosting Space and Register a Domain Name, and Upload Your Files to a Web Server.

1) Create Your Website Files:

The website files are what visitors see when they visit your website. Basic websites are constructed with HTML code, but if you don’t know how to code HTML, there are programs that build websites in an environment similar to word processors (I.E Microsoft Word) and can generate your HTML files for you. Adobe Dreamweaver is a popular program, but if you’re looking for a free solution, Mozilla has a free HTML editor named SeaMonkey. (You can use any program you want, these are just recommendations).
Download and install the SeaMonkey program on your computer, then open the program.

In the SeaMonkey program, go to File > New > Composer Page.

Starting a New Web Page in SeaMonkey

This is where you can build your web page. Once you’re finished with a page, make sure to Save it. It will automatically save as an HTML document, with the file extension “.html”.

Great! You’ve now created your website files, and they’re saved on your computer. Now you need to find a company to host your files on the internet.

2) Purchase Web Hosting Space and Register a Domain Name:

A Domain Name is the name that will point to your website, such as “example.com” or “example.net”. Web hosting companies have servers that specialize in storing websites for people to access over the internet. Purchase some web hosting space from a company that offers the domain name as well, because it will greatly simplify the process. Some hosts even offer free domain name registration with the purchase of web hosting space. Example: Webii.net

Once you’ve purchased hosting space and a domain name, make sure to ask the company for your “FTP connection information” so that you can move onto step 3.

3) Upload Your Files to your Web Server:

In order to upload the website files that you created in step 1 to the web hosting server space that you purchased in step 2, we’re going to use something called an FTP program. There is a great, free program called Filezilla (made by the brains behind the Firefox web browser), and you can download it here: Download Filezilla

Download the the appropriate file depending on your operating system, install Filezilla on your computer, and open up the program.

In order to connect to your web server, you’ll need the following information, available from your web host: FTP Hostname, User Name, and Password. You can enter this information into the fields at the top of the Filezilla program and click “quick connect”. You should now be connected to your web server.

Connecting to your Web Server

Once you’ve connected, you can use the left window pane to navigate your computer’s files, and you can upload files from your computer to the web server. Ask your web host which directory contains your website files. You will upload the HTML files that you created on your computer onto the web server, into that specific directory.

Now, try visiting your domain name in a web browser. You’re on the web! You see? Publishing a web site onto the internet is easy. Making a web site that looks good? Now that is a different story.