We all have a designated contact sphere that we constantly pull from to refer ourselves, friends and colleagues to when they are in need of a specific service.  I know if I need promotional products, I call Linda. If I need my car fixed, I call Dell. You get the idea. They aren’t just another card in my Rolodex, or shoved in my desk drawer, they are part of my trusted network. Did they become that way over night? Of course not. Building trust takes time and effort.

Over the past year, I have spent a great deal of time building a professional network for myself and the company I work for. I want to share a few of the tips that I’ve learned over the last year that have helped me greatly.

• Be patient: Building a strong network isn’t easy and it does not happen overnight. You have to spend the time getting to know people and building the relationships. Until that trust is established, you can’t truly add that person to your network. They are just another contact in the never-ending pile of business cards. Often times when people join networking groups they expect immediate results. They want referrals now and are sometimes bummed (to the point of being discouraged and wanting to quit) when it doesn’t click instantly. It simply doesn’t work like that. You have to be patient and give it time. Your referral partners need to trust you and you need to trust them. Once they do, and the relationship is solid, you will see the benefits come to life.
• Stand strong: Don’t stop building your network. It’s like quitting the game in the middle of the fourth quarter and your up by seven. You constantly need to be growing and marketing within your network. If you keep constantly building, you won’t lose steam. It can be so easy (particularly in networking groups) to get discouraged. For example, you belong to a networking of about 18 people and one person drops off. Everyone is disappointed, but they are handling it. Then two more people drop out. People are starting to get discouraged and are not actively working to grow their (and the groups) network. They are just coasting by. Then three more people drop because they are discouraged by your numbers. Before you know it, everyone is down and out. No one has been actively building onto the network, and the group is about to crumble. It’s almost too late to start building now because your numbers are so small. However, the situation could have been completely different if everyone has stayed strong and been building all along. The moral is never stop building your network.
• Specifics are key: When you are asking for referrals, you must be specific. The more specific you are, the easier it will be for your networking partners to answer your call for a referral. If you say you want a small business owner, what does that mean? 100 employees or less … 20 employees or less. What is a small business owner? You need to narrow it down. The more narrow the better (in most cases). For example, a very narrow referral request would be, “A great referral for me this week would be the owner of XZY off Mopac in South Austin.” A slightly more broad (but still narrow) referral would be, I’d like a dentist office who would like to add patient forms to their website. Still specific but slightly broader. Try it next time you ask for a referral and see what a difference it makes.
• Don’t forget to give: Sure it is great to get referrals that turn into more business and money for you. But that isn’t what it’s all about. You also have to be willing to give and share with others. The only way to get highly qualified referrals is to give them. If you don’t, after awhile people will stop passing them your way because it’s not all about you. To help you do this, make sure to take notes when people in your network ask for specific referrals or connections they’d like to make. This gives you a solid, written place to go back to when you hear of something that works for them OR are just looking to generate ideas on how to help your partners out. Either way, make sure to give back. How’s that old saying go … what comes around goes around!

It is important to take time and put a great deal of effort into your network. The only way to cultivate and grow it is through hard work. The more you put in, the more you are likely to gain.

People are always trying to keep up with the latest trends. Whether it’s the latest trend in handbags or shoes, people are stopping to take notice and see what is emerging on the fashion scene. For all of the fashionistas out there, this post is for you. Let’s take our fashion sense and translate it to what works for our businesses and website design. Stay with me as we touch on the top trends and translate them into design that works!

Trend #1: Canary Yellow is hot hot hot! Use splashes of color within your website design to create contrast and highlight important services or features. A pop of color is not only visually pleasing, but can also help you stand amongst the millions of other websites on the Internet. (Keep in mind, I said to use a POP of color – you don’t want your whole website to be a montage to a bright color that blinds your visitors.)

Trend #2: Braids, braids & more braids. It’s all the rage to braid your hair and I don’t mean the boring, one big braid we saw in the 1990s. Now it’s all about being creative with your braids – maybe it’s a small, side swept braid on just one side of your head or intricate braids tied into an up-do that paint a beautiful weave. Whatever the choice, there is something very hip about being creative with your braids. You are probably thinking how does this translate into my website’s design. It’s simple. While you want your design to be clean and modern, you also want a design that is creative and shows off your personality. Even when it is simple, creativity must be integrated into your website’s design.

Trend #3: Watch your step with those 4 inch heels. The world can be tricky to navigate, especially in four inch heels. However, the height advantage can really work for us shorter folks. However, don’t make your website a maze. Make it easy to navigate. Granted heels make it easier to see farther, but our feet can start to hurt if we have to walk too far. Your website navigation should be a breeze for visitors. The easier it is for them to find the information they need, the longer they will stay on the site.

Trend #4: The oversized handbag is your secret weapon. Inside your oversized handbag is all of your tricks. Use your website to hold a similar arsenal. Not only do you want to have the necessities in your purse (wallet, sunglasses, cell phone) and on your website (contact information, information about the company, products & services), but you want to have the helpful extras. For your website, this means having useful information and links readily available for your customers. It also means highlighting your own expertise for the visitor; you can do this easily through a blog or through posting helpful articles on your website.

Trend #5: Printed graphic tops show what you are made of. One of the most defining aspects of your website is the photography you use. You want to use high-quality, professional photography. Stock photography is very reasonably priced and provides you with the professional look that is necessary. The last thing you want is a website with low resolution images that provide an unpleasant viewing experience for your visitors, who are often potential customers. Fashion rewind … just as your photography translates into what people think about your website, your graphic tops should have prints that are meaningful and reflect your personality. Otherwise, who are you trying to show off to?

Trend #6: One shoulder, please! The perfect top … one shoulder exposed … stunning! Plus, it’s a sassy and fun summer look. Your website should show off your best shoulder. You want to highlight the important information about your company, the products & services you offer, and why folks should choose you.  However, you don’t want to give everything you’ve got away. Use your website to drawn them in. Make sure there is a clear call to action. Basically, you want to entice them to want more, so they will contact you directly.

It is fun to see how two completely separate items – fashion and web design – can relate to each other on so many levels and how you can translate that to success for your business’ web presence.

On a side note, remember to be fashionable in all that you do!

Last Thursday, the first finger on my left hand somehow got smashed in the bathroom door and has been in pain ever since. (Literally, I’m still feeling pain now.) I’m not sure if it is just me being clumsy, or if I’m in too much of a rush to do everything. There is an upside to this whole ordeal, I have found my inspiration for today’s blog post. The lesson I learned is that we must all take more care with our everyday activities – this includes our professional marketing activities.

We live in a society where all we do is multi-task. It’s not normal to not multi-task. We work hard and are constantly bombarded with more items to add to our ever-growing to-do lists. It can be hard to keep up. Often times, we are rushed and can become careless with our activities. Smashing my finger is my personal case-in-point for how carelessness can effect someone. My finger will stop hurting (eventually). I’ll eventually forget it happened and my life will continue just fine. The same cannot be said for your business if you make careless marketing mistakes.

A company is defined by its personal brand, reputation, people, actions, strategies, marketing tactics, principles and so much more. Each and every company needs to take care with how they represent themselves in all professional aspects.

The first example that came to my mind was the ever-growing-in-popularity social media tool known as Twitter. Twitter is a great way to communicate with your network, both personally and professionally. However, as fun, effective and mainstream as Twitter is, businesses need to take special care with how they use the micro-blogging tool. Companies should keep their professional Twitter account separate from any personal accounts, whether the personal accounts belong to the CEO or the Office Manager. Things should be kept separate. This provides a clear distinction between which voice represents the company and which voice is representative of the employee. Any gray area can lead to miscommunication and often misrepresentation.  Just keeping separate accounts is not enough. While you want your tweets to be genuine (if they aren’t, you won’t be worth following and your message will never reach it’s intended audience), you must also set high standards for them. You need to talk in your professional voice, one that is well-represented by your company. Try using punctuation and proper grammar as much as possible. I know this can be tough with only 140 characters, but do your best.

While we are on the subject of grammar and punctuation, businesses should also take care with editing the content in the marketing materials they send out. There is nothing worse than a typo or spelling mistake. This sounds like a no-brainer but people often don’t thoroughly proofread and edit their materials. Relying on spell check is not a sufficient editing method, nor is relying on a quick, five second read-through of your work. Spend time with your copy and make sure it is spotless.

Moral of today’s story … take care with your efforts and what you say.  You don’t want a smashed finger (or company for that matter), do you?

Having trouble deciding on a particular domain name to represent your business?  Keep in mind that you do not have to decide on just one – you can have more than one domain name pointing to the same web site presence.   Your primary domain is usually the one that you use to advertise on business cards and to host your email (bob@mysupergreatdomainname.com), but as you come across great ideas to sell your product (myproductname.com, myindustryname.com), we can set up those additional names to direct traffic to your site as well (and even forward email if you like).

Anyone can have a website. However, not everyone has a good one. There lies great potential in your website and there are many ways you can tap into your website’s potential and increase its effectiveness.

• Make it easy to navigate: You want viewing to be a breeze for your visitors. If navigating your site is as easy as 1-2-3, visitors will retain more of what they see and they will stay longer. If navigating your site is a maze that leaves them lost and dizzy, they will most likely just leave, never to return again.
• Use high-quality photography: There are tons of cheap stock photography options that allow you to have professional photographs on your website. It adds to the reputation of your site. Images with low resolutions often look unprofessional and can have an negative impact on the type of impression you want your website to make.
• Keep your contact information where they can see it: People need (and want) to know how to contact you. Keep your contact information accessible so visitors have easy access and don’t have to dig around to find out what your phone number is.
• Write articles for your website: Be a knowledge base for your customers. You are an expert in your industry and people want the latest scoop from you! Keep your visitors, clients and potential clients abreast of what is happening in your industry, what’s new with your business and what continues to set you apart from your competitors.

Remember … your website is an online version of your company’s brochure. Use it to highlight what you do best and teach visitors about why they should use your company and the products it has to offer.