Administrative FAQ

Here is our Administrative FAQ Page. This page has answers to common questions about billing and other administrative items.

• What should I do if denied access via FTP?
• Whom shall I contact regarding Domain name registration billing?
• I received a letter from another Domain Registration company that I don’t recognize, requesting payment for my domain name renewal. I don’t remember registering with them, what will happen if I remit payment with this letter? Will my web hosting switch?
• Why did I receive an email about Verifying my Domain (ICANN)?
• There is a charge for $35 from WebXess, Inc. on my credit card statement. What is this for?
• How do I upgrade or downgrade my account?
• How do I cancel an account?
• How can I make a payment to my account?
• How will you notify me if my account has exceeded it’s data transfer or disk usage limits? Is there a charge for overage?
•  How do I change billing frequency and method of payment?
• How do I update account contact information?
• Can I change my User ID and password?
• I lost my master account password/ftp password!
•  Can I change my domain name?

If your have other billing-relating questions, please email accounting@webii.net

If you have other issues not covered in this FAQ, please contact support@webii.net